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为建立健全全市外商投资全流程服务体系，强化外商投资高质量服务，提升外商投资便利化水平，营造优质营商环境，助推外商投资企业健康发展，特制定本方案。
一、切实保障外商投资企业公平待遇
全面贯彻落实外商投资负面清单，清理取消清单以外领域的外资准入限制，实现市场准入内外资标准一致，并围绕政府采购、资金补助、资质许可等方面组织开展专项督查，确保外商投资企业享有公平待遇。深化“放管服”改革，持续优化营商环境，全面落实外商投资信息报告制度，推进外资项目快速落地建设，服务外资企业顺利开办。
二、建立健全外资项目服务“直通车”机制
建立由县（市、区）分管负责同志挂帅，相关职能部门组成的外资项目服务“直通车”机制。对已签约的外资项目建立工作台账，组建工作专班，加强跟踪督导，认真落实“一个重点项目、一名分包领导、一套工作班子、一个工作方案、坚持一抓到底”的“五个一”工作机制，加大协调力度，开辟绿色通道，简化办理手续，提高工作效率，促进已签约项目早开工、早建设、早投产、早见效。
三、建立健全外商投资企业“服务官”机制
严格落实省政府支持外商投资企业稳定发展的政策措施，选取全市重点外商投资企业，包括纳入省、市两级重点白名单企业，成立服务专班及各县（市、区）“服务官”工作团队，提供“一对一”、“保姆式”服务，做好政策宣传、走访调研、排忧解难等保障工作，确保政策落实到位。逐企建立服务台账，通过常态化、精准化、制度化的服务，协调解决外商投资企业在项目落地、企业经营过程中遇到的困难和问题，及时向上级部门反馈情况问题，提出措施和建议。
四、建立健全外商投资投诉处理工作机制
完善《许昌市外商投诉工作制度》，进一步优化规则、规范程序、提高效率，让外商投资者放心投资、安心经营。各县（市、区）政府要建立健全外商投资投诉处理工作机制，指定专人专门受理企业投诉问题，对外公布投诉流程、处理时限等。市政府外商台商投诉权益保护中心（设在市商务局），要定期通报外商投资投诉问题解决落实情况。
五、大力促进外商投资企业交流合作
全市各级行业主管部门要强化开放理念、提升服务意识，充分发挥行业管理指导作用，组织外商投资企业参与国际国内各类交流合作活动，帮助企业挖掘投资机遇，推动企业间合作交流，畅通企业与政府部门联系渠道，支持外商投资企业发展壮大。
This plan is formulated, in order to establish and improve the full process service system, strengthen high-quality services, enhance facilitation for foreign investment, so that improvement can be brought into foreign investment business ecosystem and development of foreign invested enterprises.
Protecting the lawful rights and interests of foreign-invested enterprises.
Full implement will be given to the negative list for foreign investment. Restrictions outside the list will be removed to keep the consistency with the standards of market access. Measures will be taken to create a fair business environment by inspections on government purchasing, fund subsidy, qualification accreditation and so on. Efforts will be made to push forward reforms to streamline administration and delegate power, improve regulation and upgrade services, and regulations on improving the business environment are implemented. In an effort to strictly implement the information reporting system, so that foreign invested projects and enterprises can be started successfully.
Establishing and improving the “non-stop” procedures for foreign investment services.
The “non stop” procedures will be under the lead of responsible person at municipal and district levels. The work ledgers for signed foreign investment projects will be established. The full-time work team will be built to strengthen the tracking supervision. The normative enforcement of regulatory policies will be strengthened for the Five “one” mechanism (a key project, a responsible leader, a work team, a work plan, a thorough implement). Cooperated efforts will be made to set up the “green channel” acceptance mechanism , in order to boost efficiency and simplify the process. The beginning, establishment, operation, effectiveness of signed projects will be optimized.
Establishing and improving the service mechanism for foreign invested enterprises.
The strict enforcement of provincial government polices for foreign invested enterprises development will be strengthened, and formulate local supporting polices to ensure an effective execution. The municipal policies focus on the key foreign invested enterprises,including the key enterprises on white list at provincial and municipal level. The work team specializing in foreign investment service can form synergy among related departments both in counties and municipalities . This mechanism can provide window guidance and one-on-one full service.The implementation of the mechanism will be reinforced with focus on key fields such as policy advocacy, investigation study, problem solving. Providing services with normalization, precision, institutionalization by establishing service ledger for every enterprise, in order to solve problems during project establishment and business operation of foreign invested enterprises. The feedback to superior department will be given on time, attaching with related settlements and suggestions.
Establishing and improving the work mechanism of complaint handling for foreign investors.
The "Xuchang City Foreign Business Complaint Work Mechanism" will be further improved, in the manner of optimizing rules, standardizing procedures, and improving efficiency, so to create a stable investment and business environment. The governments of all counties (cities, districts) shall establish and improve the work mechanism of complaint handling for foreign investors, and designate special personnel to handle business complaints. The complaint procedure and time limit shall be disclosed to public.The Municipal Government’s Foreign and Taiwanese Investor Complaints Rights Protection Center (located in the Municipal Bureau of Commerce), shall regularly disclose the implementation of the complaint settlement for foreign investors.
Promoting communication and cooperation between foreign invested enterprises.
The principle of opening-up and service will be given a full play to actively promote the guidance of industry authorities at all levels. We will organize foreign-invested enterprises to participate in various exchange and cooperation activities at home and abroad, to increase the investment opportunities. The communication and service mechanism between enterprises, government and enterprises, will be improved to boost foreign invested enterprises.
